Terms of Service

1. Provider and scope

Isaac Hernández Miranda · NIF 54577035J · Rambla Francesc Macià 31, Terrassa (Barcelona), España · support@joinhorus.com

Horus is a project, file and team organisation service supplied by a Spanish sole trader to professionals, companies and individuals. These terms govern use and contracting. Consumer status depends on the actual purpose of the purchase, not merely a form selection.

2. Accounts and adult access

Only people aged 18 or over may access Horus. This includes managers, invited team members and Google sign-ins. New accounts require an adult declaration and acceptance of these terms before accessing private features. Existing accounts are not required to make this new declaration, and their continued access is not treated as acceptance of these terms. This is not documentary age verification. We do not request a birth date or ID copy for this check.

Provide accurate information and protect your credentials. Email verification may be required for purchases, invitations and other operations. Users may manage their own workspace and collaborate in others under separate permissions. If we identify a minor's account, we will restrict access and handle closure and data in accordance with applicable rights.

3. Service and requirements

Horus supports planning, scripts, video deliveries, thumbnails, files, teams and project payment records. An Internet connection and an up-to-date browser are required. Plan features and quotas are shown before purchase. Horus is not YouTube or a publishing platform. Optional integrations may require third-party accounts.

4. Prices, payment and renewal

Free has no recurring fee. Monthly base prices are Starter €9.99, Pro €24.99 and Agency €59.99. For individuals subject to mainland Spain/Balearic Islands standard VAT (21%), monthly totals are €12.09, €30.24 and €72.59. Other locations, tax circumstances, discounts or agreements may produce a different total. Stripe's final payment screen shows applicable tax and the total before payment is confirmed.

Subscriptions are billed in advance and renew monthly until canceled, with no minimum commitment beyond the contracted period. An advance notice is prepared identifying the deadline to cancel the next renewal and the consequences of not canceling. Creating a free account or reviewing an offer does not create a charge. Payment is confirmed using Stripe's subscription button with an obligation to pay. Horus does not store full card numbers or CVCs.

5. Plan changes and renewal cancellation

Upgrades apply immediately with proration. Downgrades are scheduled for the end of the paid billing period, with current benefits retained until then; pending changes can be canceled before they take effect. Files are not deleted to perform a downgrade. Special terms or quotas may require assistance.

Cancel renewal through Billing and the Stripe portal. The paid period remains available until its end. Renewal cancellation, statutory withdrawal and account erasure are separate operations. Payment failure may limit service; mandatory consumer rights prevail.

6. Consumer withdrawal

When contracting as a consumer, you have 14 calendar days from conclusion of the contract to withdraw without giving a reason. Send an unequivocal statement to support@joinhorus.com, by post to the provider's address or through Horus's withdrawal function. Sending the notice before the deadline is sufficient. The supplied model form is optional; no reason is required.

If you expressly request service to begin within that period, you may still withdraw. Where legally applicable, only a proportionate amount for service actually supplied up to your notice is payable relative to the contracted total. Signing in, activating a plan or ticking a box does not itself remove this right. No digital-content waiver is presumed.

Amounts due back will be refunded without undue delay and no later than 14 calendar days after your withdrawal notice, using the same payment method unless expressly agreed otherwise without fees. Statutory extensions and rights when information was missing remain applicable. Outside these rights, no general voluntary refund of billed periods is offered; incorrect charges and legal remedies for non-conformity remain covered.

7. Content, privacy and acceptable use

You retain your rights in your content and authorise processing needed to provide the service. You must have the necessary rights and lawful basis for other people's data or materials. Accepting these terms grants no advertising or AI-training licence over your projects. Data processing and providers are described in the Privacy Policy; required processing agreements must reflect the actual relationship.

Illegal or infringing content, attacks, impersonation, spam and unauthorised resale are prohibited. Report allegedly illegal content to support@joinhorus.com with its location and grounds. Infringing uses may be restricted with information and a contact route, unless urgency or legal restrictions prevent it.

8. Availability, conformity and liability

No contractual SLA is offered unless specifically agreed. Maintenance and incidents may occur. Security and continuity measures do not promise zero failures or recovery of every file. Consumers retain legal conformity rights for digital services.

Liability follows applicable law. Non-excludable liability, intent, gross negligence and consumer rights concerning data loss, interruptions or third-party failures are not excluded. Involving a third-party provider does not automatically remove responsibility.

9. Closure, export and retention

Stopping renewal preserves the period already paid for and does not immediately erase an account. Once a workspace is recorded as canceled, the purge procedure requires more than 30 days after the recorded cancellation date and at least 24 hours after successful sending of the final notice. An incident can delay execution; this is not a promise of exact physical erasure on day 30. Your account may remain for another active collaboration. Lifetime-access workspaces are excluded from this cancellation purge.

You may download your account data and request export or erasure at support@joinhorus.com. Account deletion, stopping renewal and withdrawal are separate procedures. Removal of active references, file-deletion jobs and backup expiry do not necessarily happen at the same time. Only necessary records are retained under applicable legal obligations or for claims, with restricted access for the relevant period. This clause does not reduce erasure rights or itself extend previously applicable retention periods.

10. Changes to terms

Material changes to prices, plans or terms will be notified at least 30 days in advance, stating what changes and the applicable date. Mere publication does not bring that date forward for existing agreements or retrospectively alter customer rights. During the notice period you can consult and retain the terms, export your data or stop renewal without being required to accept the change early. Applicable statutory rights remain preserved.

For new accounts and purchases, the applicable version is shown before acceptance. This version does not automatically replace the terms of existing accounts, which remain available for reference. This update does not start a notice countdown or an access block for those accounts. Informational or technical changes that do not materially alter the agreement may apply upon publication; this exception will not be used to introduce material changes early.

11. Law, complaints and contact

Spanish law applies without depriving consumers of mandatory protections available to them. Consumer jurisdiction rules remain respected. Send questions or complaints to support@joinhorus.com or the provider's address. Keep a copy of the terms and your contract confirmation.